At Allure & Co., we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 3-day return or exchange policy. Please review the details below for a smooth and easy return or exchange process.
Return/Exchange Window
You have 3 days from the date you receive your order to request a return or exchange. After this period, unfortunately, we will not be able to accept any returns or exchanges.
Eligibility for Return or Exchange
To be eligible for a return or exchange, the following conditions must be met:
- The item must be unused, unopened, and in original condition.
- The item must be returned in its original packaging, including any tags, labels, or accessories that came with it.
Non-Returnable/Non-Exchangeable Items
For hygienic reasons, the following items cannot be returned or exchanged:
- Skincare products that have been opened or used.
- Gift cards or other non-returnable products as specified at checkout.
How to Return or Exchange
To initiate a return or exchange, please follow these steps:
- Contact Us: Reach out to our customer service team at [Your Contact Email] within 3 days of receiving your order. Include your order number, the item(s) you wish to return or exchange, and the reason for the return.
- Return Instructions: We will provide you with a return authorization and detailed instructions on how to return your items.
- Ship the Item(s): Carefully pack the item(s) in their original packaging and ship them back to us using the return label provided (if applicable).
- Inspection: Once we receive your returned item(s), we will inspect them to ensure they meet the return conditions.
- Refund or Exchange: Upon approval, we will issue a refund to your original payment method or process an exchange as per your request.
Return Shipping Costs
- Customers are responsible for the cost of return shipping, unless the item was damaged or defective upon receipt.
- We recommend using a trackable shipping service to return your item(s) as we cannot guarantee that we will receive your returned item.
Refunds
Once your return is approved and processed, we will issue a refund to your original payment method. Please note that the original shipping charges are non-refundable.
Exchanges
If you are requesting an exchange for a different size, color, or product, please follow the same process as a return. Once we receive your returned item(s), we will send you the replacement item(s) based on availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will provide a full refund or exchange for damaged goods.